DBM Express

DBM just moved me out of my home of 25 years where I lived with three children. It was a big, complex, emotional move. At all times I felt fully supported by DBM. I had been trying hard to stay within my budget. DBM were recommended by the estate agent I was using. The pricing was very competitive. At every point from the initial survey, through planning with the office staff and exploring several options, everyone I came in contact with was fantastic. And on the two days of the move, the crew were patient, fast, efficient, thoughtful and kind. I guess, with less that 48 hours since my move, I am still feeling the after effects of the emotional and physical upheaval but I cannot recommend DBM more highly. They were the the partners I needed in a challenging situation.

Move size: 4+ Bedroom Home Service cost: £2600

Going through insurance claim.

TV screen (£2500 worth tv) was damaged beyond repair.

Cabinet, in front of me, was snapped.

The guys worked hard, but they lack the know-how, preparedness and professionalism required. Hired because they are cheap and have very much regretted it.

They did turn up a day earlier to pre-pack -fine, but they took four additional hours to pack the next day which was potentially a breach of my purchase and sale contract of the property (we needed to vacate by 1pm - they knew this).

They worked around the clock, but wrapped the tv in a blanket and not bubble wrap as anyone else would do.

I had full evidence and photos showing the fingerprints on the screen, which were ALL from DBM. When Dragos, an employee of DBM came to view the damage once we tried to turn on the TV again, he wiped the fingerprints off despite my clear instructions not to. This was also done in front of my tenant.

Service cost: £576

First of all, the moving stuff did not know English much, so it was difficult to communicate. Towards the end of the packing, they started using only one wrap for two plates, putting fragile things to boxes without wraps, and they did not even use tape to close boxes. When we asked why, they said this was not their first time doing this. They opened our water bottles, and helped themselves without even asking us. When we got to the new flat, we started unpacking, and they did not want us to unpack, even said "what's the rush, do it when they are done." Most importantly, they were sloppy while packing, they just threw everything they saw into boxes, we found a knife vertically on top of leather shoes. Towards the end of the moving, they just got bored, and did not even place shelves into our bookcase. They asked whether we could do it, we said no, and they left the shelves unplaced anyway. As a result, the moving stuff was sloppy and rude, we would not have hired them if we knew.

Service cost: £700

We hired DBM to move the contents of a 5 bedroom Islington townhouse and garden up to Edinburgh. First, DBM's quote for the job was 25% less than 2 other firms. Every question I had during the house inspection was answered in a very positive "can do" manner.
Day one was packing. Day 2 was loading stuff into the 3 trucks. On the second day ( in the evening) the trucks drove overnight to Edinburgh. We flew up in the morning and met the DBM guys at our new house. Day 3 was for the unloading and reassembly of the beds and cribs and garden tables etc etc..
We were very pleased with the service provided. They had a lot of people on the job at both ends. 3 people packing on Monday. 6 to 8 loading on Tuesday and 6 drove up the 3 trucks on Tuesday night and unpacked in Edinburgh in the Wednesday morning.
All the guys were young and very polite and competent ( & ridiculously strong !!)
They had to remove a house rear window in London to get our dining table upstairs..again, no fuss, no problem.
Very happy with the whole process from initial quote, to queries before the move, then the packing and unloading. We would recommend DBM to anyone who is moving house.

Service cost: £4500

I couldn't have been more impressed with the service received throughout my flat move. The contents of my one bedroom flat were packed meticulously and I was shocked by the care that had been taken to protect and label my belongings. I was concerned about some items of furniture that seemed like they wouldn't fit up the narrow staircase of my new property but the team had such a 'can do' positive attitude and nothing was too much of an ask (and was done!). The furniture was set out in the new flat so that nothing needed to be moved and they team were incredibly conscious of how stressful the moving process is and made sure that we were kept updated with their progress throughout the day.

The move was completed incredibly quickly, with a no nonsense, get the job done and get it done well attitude particularly given that it was a really hot day.

I wouldn't hesitate recommending DBM to anyone who is looking to move.

Service cost: £680

I would not recommend any other company for home removals. Their service is just top notch. They were very understanding with our situation of moving into a new build with dates constantly changing. When we finally moved all the men who helped us on the day were so professional, treated all our items with care and most importantly very friendly which made the whole process so easy.

I would also like to mention that their quote was also very competitive and reasonable.

Service cost: £1100

We had to move.. yet again. Third time in three years. But I knew that we could rely on DBM to have things go smoothly and they delivered. Although they were a little later than initially planned, they communicated clearly about it and brought lots of people to make it go quickly. The whole thing was fast, professional and without a scratch anywhere. These guys are just great. And while I will never come to love moving, the process is made a lot nicer by using DBM express.

Service cost: £490